18+ Play Responsibly! Guidelines on our Dedicated page.
Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
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Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information when you use our services.
1. Introduction
Our website is owned and operated by The Australian National Lottery Group Limited. This Privacy Policy outlines how we collect, store, and use your Personal Information. It also explains how you can access and update your information or make a complaint.
We are dedicated to protecting your Personal Information and maintaining the highest standards of privacy. Our practices, procedures, and systems are designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act.
2. Key Terms
APPs refers to the Australian Privacy Principles;
Personal Information means any information about you that identifies you or by which your identity can reasonably be determined;
Privacy Act refers to the Privacy Act 1988 (Cth);
Website means our website.
3. Personal Information We Collect
The Personal Information we collect depends on your interactions with us and applicable legal requirements. This may include:
- Full name
- Date of birth
- Residential and mailing addresses
- Email address
- Phone number
- Banking and financial details
- Credit card information
- Signature
- Identity verification documents
- Account usernames and passwords
Security Note: To protect against fraud, we may require customers to verify their identity when purchasing lottery tickets, at our discretion.
4. How We Use Your Information
We collect and use your Personal Information to:
- Verify your identity
- Provide lottery products and services
- Process and record your lottery purchases
- Manage your account
- Notify you of any winnings
- Handle billing and payment processing
- Improve our services
- Communicate about new products, services, and promotions (with opt-out options)
- Prevent fraud
- Address your queries and complaints
About Cookies
Our website uses 'cookies' - small alphanumeric identifiers placed on your device that help us recognize your browser and maintain your shopping session. Disabling cookies may affect your ability to purchase lottery entries on our site.
5. Information Security
We employ robust security measures and procedures to protect your Personal Information from unauthorized access, maintaining the confidentiality and integrity of the data we hold.
6. Cross-Border Disclosures
By providing your Personal Information to us, you consent to potential disclosures to third parties who may be located outside Australia. We take reasonable steps to ensure these third parties handle your information appropriately.
7. Accessing Your Information
Under the Privacy Act, you have the right to access the Personal Information we hold about you. You can update your information by logging into your account on our website or by contacting our customer service team.
8. Complaints and Inquiries
If you have concerns about how we manage your Personal Information, wish to correct information, or need further details, please contact our Privacy Officer using the details below.
9. Policy Updates
We reserve the right to modify this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review this policy periodically.
10. Contact Us
Postal Address
GPO Box 1234,
Brisbane, Queensland 4001,
Australia
Phone
1300 123 456
Play Responsibly
We are committed to promoting responsible gaming through advanced AI monitoring and comprehensive support systems
We are committed to promoting responsible play through a structured program that ensures compliance with all relevant State and Territory legislation while reflecting industry best practices. Our Responsible Play Program is designed to support an enjoyable and informed lottery experience for our customers.
Our focus includes staff and retailer education, accessible player information and support both in-store and online, and the responsible design and marketing of our games. These principles are outlined in our Responsible Gambling Codes of Conduct, which apply across each jurisdiction in which we operate.
Please note that lottery products are available only to persons aged 18 and over, and it is the responsibility of each online account holder to ensure that their account is not accessible to minors.
