GET IN TOUCH

Our customer support team is available 7 days a week. Phone support is available from 8am to 8pm AEST. Email support is monitored 24/7, and we aim to respond within 24 hours. Live chat is available Monday to Friday from 9am to 5pm AEST.

We strive to respond to all inquiries as quickly as possible. For phone calls, you'll speak to a representative immediately (subject to queue times). Email inquiries are typically answered within 24 hours. Contact form submissions are processed within 1-2 business days.

To help us assist you more efficiently, please include: your full name, email address, order or ticket number (if applicable), a detailed description of your inquiry or issue, and any relevant screenshots or information. The more details you provide, the faster we can help resolve your query.

When you submit a contact form or email inquiry, you'll receive an automatic confirmation with a reference number. You can use this reference number to check the status of your inquiry by calling our customer support team or replying to the confirmation email. Registered users can also check inquiry status in their account dashboard.